EXCHANGE POLICY

Pearlgems offers to exchange any piece of jewelry within a period of 30 days provided it is returned in its original condition with the appropriate packaging and sales receipt. We are not liable for return shipping and handling charges to exchange jewelry pieces. Contact our customer service department and a qualified customer service representative will assist you.

To return an item for exchange, please print out a Merchandise Exchange Form and fill in all of the information, and enclose the completed form in the box with the item(s) to be returned for exchange. Before sending an item back to exchange, please kindly inform us by e-mail or fax so that we are aware of it, or else your return package for exchange may be refused. For your protection, please send all returns via insured mail or courier. Please allow 2 to 3 weeks for items shipped back to be received by us. This is normal for items shipped from the USA.

PACKAGING

Returns need to be carefully packed and we recommend the original shipping boxes if possible. PLEASE NOTE: SOFT SIDED PACKAGING ALLOWS FOR EASY DAMAGE IN SHIPPING. ACCORDINGLY, WE CANNOT ACCEPT RETURNS THAT ARE SHIPPED IN ENVELOPES OR SOFT PACKAGING. ALL RETURNS MUST BE SHIPPED IN A CRUSH PROOF BOX TO PREVENT DAMAGE. For your protection against loss during shipping, please make sure to insure your return package (with either the US Postal Service or UPS) for the full value of the product.

SERVICE CENTERS

We have US service centers to service any problems our customers have with jewelry purchased from us. If you have a problem with an item purchased from us, e-mail us or call our customer service department and they will advise you on what steps to take to get your jewelry repaired.